Terms of Service

1. Agreement to Terms

By accessing or using PayrollPro ("the Service"), you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. These Terms constitute a legally binding agreement between you and PayrollPro, Inc. ("Company," "we," "us," or "our"). If you do not agree to these Terms, you may not access or use the Service.

These Terms apply to all users of the Service, including company administrators, payroll managers, employees accessing self-service features, and affiliate partners. Your continued use of the Service following any modification to these Terms constitutes your acceptance of the modified Terms.

2. Description of Service

PayrollPro is an intelligent payroll processing platform that provides payroll calculation, tax withholding, direct deposit, employee self-service, time and attendance tracking, benefits administration, state tax registration management, and related HR services. The Service is provided on a per-payroll-run basis with a processing fee plus a per-employee unit price, as described in our current pricing schedule.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Account Registration and Eligibility

To use the Service, you must register for an account and provide accurate, complete, and current information. You must be at least 18 years of age and have the legal authority to enter into binding contracts on behalf of the company you represent. By registering, you represent and warrant that all information you provide is accurate and that you will maintain its accuracy throughout your use of the Service.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.

4. Fees, Billing, and Payment

The Service is billed on a per-payroll-run basis. Each payroll run incurs a processing fee plus a per-employee unit price based on your active employee count and applicable pricing tier (Starter, Pro, or Enterprise). A one-time enrollment fee of $99 is charged upon account activation.

All fees are due at the time of each payroll run. Payment is processed via PayPal or Stripe. By providing payment information, you authorize us to charge the applicable fees for each payroll run you initiate. All fees are stated in US dollars and are exclusive of applicable taxes.

No Refund Policy: All fees paid to PayrollPro are non-refundable. This includes enrollment fees, payroll run processing fees, and any other charges. In the event of a billing dispute, contact [email protected] within 30 days of the charge.

5. Cancellation Policy

You may cancel your PayrollPro account at any time by contacting [email protected] or through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to the Service through the end of the period for which you have already paid. No prorated refunds are issued for partial periods.

Upon cancellation, your company data will be retained for 90 days in accordance with applicable payroll record retention laws, after which it will be permanently deleted. You may request an export of your data prior to deletion by contacting [email protected].

6. Payroll Processing and Tax Compliance

PayrollPro calculates payroll based on the information you provide, including employee compensation, hours worked, tax withholding elections, and benefit deductions. You are solely responsible for the accuracy of all information you input into the Service. We are not responsible for errors in payroll calculations that result from inaccurate or incomplete information provided by you.

While PayrollPro provides tools to assist with federal and state tax compliance, including withholding calculations and state registration guidance, you remain solely responsible for ensuring your company's compliance with all applicable federal, state, and local tax laws. The Service is not a substitute for professional tax or legal advice. We strongly recommend consulting a licensed CPA or tax attorney for complex tax situations.

Tax law changes frequently. We make reasonable efforts to update the Service to reflect current tax rates and regulations, but we do not guarantee that the Service will always reflect the most current legal requirements. You are responsible for verifying that payroll calculations comply with current law.

7. Data Security and Confidentiality

We implement industry-standard security measures to protect your payroll data, including AES-256 encryption at rest, TLS 1.3 in transit, multi-factor authentication, and SOC 2-aligned access controls. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

You are responsible for maintaining the security of your account credentials and for restricting access to the Service to authorized personnel only. You must immediately notify us of any suspected unauthorized access to your account or any data breach.

8. Affiliate Program Terms

Participation in the PayrollPro Affiliate Program is subject to these Terms and any additional affiliate program terms we may publish. Affiliates earn a 20% commission on enrollment fees and a 10% recurring commission on payroll run charges for referred accounts, for the lifetime of the referred account. Commissions are paid monthly via PayPal or direct deposit with no minimum threshold.

We reserve the right to modify commission rates, payment schedules, and program terms at any time with 30 days' notice. We reserve the right to terminate any affiliate's participation in the program for fraudulent referrals, violation of these Terms, or any other conduct we deem harmful to the Service or its users.

9. Limitation of Liability

To the maximum extent permitted by applicable law, PayrollPro, Inc. and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages.

Our total liability to you for any claims arising out of or related to these Terms or the Service shall not exceed the total fees paid by you to us in the 12 months preceding the claim.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Delaware. You waive any right to participate in a class action lawsuit or class-wide arbitration.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or by posting a notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of the modified Terms constitutes your acceptance of the changes.

12. Contact

For questions about these Terms, contact us at [email protected] or write to PayrollPro, Inc., Legal Department, Wilmington, Delaware.